![]() ![]() Locate the app through your Home Screen and open it from there.Duo provides offline authentication options for times when you lack cell service or when using 2FA could cause you to incur extra cellphone charges, such as when you are traveling internationally. Verify that the Duo Mobile app is installed. Try using Firefox or Google Chrome as an alternate browser.Ĭontact the Help Desk to verify Internet Explorer compatibility view settings. Refer to the official support articles on the Duo Knowledge Base to confirm if your device is supported by Duo Mobile.Ĭontact the Help Desk if you are not certain or need clarification. This happens when the token is stored in bags or pockets.Ĭontact the Help Desk for assistance. The token can get out-of-sync if the button is pressed too many times and the generated passcodes are not used for login. If you are able to login to DUO, you can use My Settings & Devices to delete your lost or stolen smartphone. Lost or stolen smartphoneĬontact the Help Desk immediately to report the issue. It will also be helpful to request for re-activation of DUO Mobile. Use automatic time sync instead of manual time and date configuration.Ĭontact the Help Desk for a new activation link. Turning off the Wi-Fi connection on the phone and using cellular data often resolves this issue.Ĭonfirm the date and time on the phone is correct. Verify network service between your phone and our service. Otherwise, contact the Help Desk for assistance. You may enroll your new device using DUO device management portal to re-activate DUO Mobile. If you get a new phone you will need to re-activate DUO Mobile for that phone. The passcode is valid for one-time use, you will need to tap on the circle next to the passcode to generate a new passcode to sign-in again.Įnter the 6-digit passcode (without spaces) that appears on the DUO authentication site. Tap on the down caret (v) symbol next to Claremont McKenna College. Open the DUO Mobile app from your smartphone. Select Enter a Passcode from the Choose an authentication method screen You will not be able to receive push notifications but instead use the passcode option to sign in. The DUO mobile app works even without a WiFi connection or withoutĪ cellular data. You can still access your account in this case. Unable to login without Smartphone Wi-FI access (no cell phone service or no Wi-Fi connection or in airplane mode). Change your password immediately using the CMC Self-Service Account Management site.ģ. Therefore, if you receive a DUO login request that you did not initiate, do the following:ġ. The second step in MFA is only triggered if the first step is completed. Unwanted Access Attempt AwarenessĭUO MFA prompts to select either Approve or Deny a connection when anyone successfully enters a username and password. Contact the Help Desk for further assistance. Use a lab computer that you have previously logged into in the last 30 days.Ģ. If you cannot login to your account because you do not have access to your mobile device:ġ. ![]() Please contact the CMC Help Desk if you have an issue not listed in this section or with any questions.Ĭampus location: Roberts South, Lower Level (RS012) Sponsored Internships & Experiences ProgramĬommon DUO issues and their resolutions are listed in this section.Office of Institutional Philanthropy and Sponsored Research.Salvatori Center for the Study of Individual Freedom.Rose Institute of State and Local Government.Randall Lewis Center for Innovation & Entrepreneurship.Keck Center for International and Strategic Studies.Berger Institute for Individual and Social Development.Silicon Valley Program Academic Interns.Center for Writing and Public Discourse.Robert Day School of Economics and Finance.Physical Education and Intercollegiate Athletics.Kravis Department of Integrated Sciences.Presidential Initiative on Anti-Racism and the Black Experience in America. ![]()
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